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Posts about Patient Engagement

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Automating Insurance Verification: A Game-Changer for Pre-Visit Payment Collection

on March 3, 2025 | By Gary Hamilton

The operational benefits of automated eligibility and payment workflows are clear, but its impact on people — both patients and staff — may be even more profound. Insurance eligibility and benefit verification has long been a cornerstone of healthcare operations. Yet for many providers, the traditional manual process remains a source of inefficiency and frustration. Time-consuming, error-prone, and administratively taxing, manual verification often hampers practices’ ability to collect accurate payments upfront — a critical step in creating financial stability and improving the patient experience.

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How Improved Communication with Families Helps Senior Living Communities

on December 12, 2024 | By Gary Hamilton

The relationship between senior living communities and residents’ families relies on active participation from both sides. Families must trust that the provider will care for their loved ones and keep them updated on any changes or issues. In turn, providers require the support and cooperation of families to provide quality care and ensure residents’ safety and well-being.

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