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Automating Insurance Verification: A Game-Changer for Pre-Visit Payment Collection

on March 3, 2025 | By Gary Hamilton

The operational benefits of automated eligibility and payment workflows are clear, but its impact on people — both patients and staff — may be even more profound. Insurance eligibility and benefit verification has long been a cornerstone of healthcare operations. Yet for many providers, the traditional manual process remains a source of inefficiency and frustration. Time-consuming, error-prone, and administratively taxing, manual verification often hampers practices’ ability to collect accurate payments upfront — a critical step in creating financial stability and improving the patient experience.

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Building a Resilient and Efficient Healthcare Practice

on February 26, 2025 | By Gary Hamilton

The healthcare industry is under mounting pressure. The challenges that defined 2024—rising costs, administrative burdens, labor shortages, and evolving patient expectations—show no signs of easing. Practices that want to thrive must prepare to address these challenges head-on, leveraging innovation and patient-centered strategies to stay competitive.

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Elevating Patient Engagement to Increase Retention

on December 13, 2023 | By Gary Hamilton

The once-solid bonds between providers and patients are dissolving. The breakup has been in the works a long time, but it’s accelerating. Patients, restless and newly empowered after decades of being taken for granted, are looking for more convenience from their healthcare providers and are willing to look elsewhere to get it. Providers are left wondering what they can do to attract new patients and retain their existing ones.

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Address Staff Burnout with Innovative Communication Technology

on December 11, 2023 | By Gary Hamilton

Senior living communities play a pivotal role in offering care and support to the aging population. With older adults being one of the fastest-growing demographic groups in the country, an escalating demand exists for such services and care. In fact, it is estimated that the number of older adults transitioning to long-term care settings will increase 50% by the year 2030.

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Modernize Communications Between LTC Facilities & Families

on December 5, 2023 | By The InteliChart Team

CHARLOTTE, N.C., Dec. 5, 2023 /PRNewswire/ -- For too long, traditional modes of communication between senior care facilities and the families of residents has been plagued by handwritten messages, missed calls that need call backs, and voicemails – placing undue demands on staff and contributing to the labor crisis in long-term care, senior living, and skilled nursing facilities.

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