on March 3, 2025 | By Gary Hamilton
The operational benefits of automated eligibility and payment workflows are clear, but its impact on people — both patients and staff — may be even more profound. Insurance eligibility and benefit verification has long been a cornerstone of healthcare operations. Yet for many providers, the traditional manual process remains a source of inefficiency and frustration. Time-consuming, error-prone, and administratively taxing, manual verification often hampers practices’ ability to collect accurate payments upfront — a critical step in creating financial stability and improving the patient experience.
Read More
on February 26, 2025 | By Gary Hamilton
The healthcare industry is under mounting pressure. The challenges that defined 2024—rising costs, administrative burdens, labor shortages, and evolving patient expectations—show no signs of easing. Practices that want to thrive must prepare to address these challenges head-on, leveraging innovation and patient-centered strategies to stay competitive.
Read More
on December 12, 2024 | By Gary Hamilton
The relationship between senior living communities and residents’ families relies on active participation from both sides. Families must trust that the provider will care for their loved ones and keep them updated on any changes or issues. In turn, providers require the support and cooperation of families to provide quality care and ensure residents’ safety and well-being.
Read More
on October 29, 2024 | By Gary Hamilton
Some patient populations are harder to engage than others. No one understands this better than Community Health Centers (CHCs), who tirelessly serve marginalized communities often overlooked by traditional healthcare systems.
Read More
on August 5, 2024 | By Gary Hamilton
In all the upheaval and uncertainty around healthcare – consolidations, regulations, budget crises, workforce shortages – it can be easy to overlook the person at the center of it all: the patient.
Read More
on January 2, 2024 | By Gary Hamilton
Seldom do people receive as much important information as quickly as they do during doctor’s visits and hospital stays. Stressful settings, unfamiliar terms, too-brief conversations, and the heightened emotions surrounding health issues combine to make it difficult for patients to comprehend and recall what they’re told.
Read More
on December 13, 2023 | By Gary Hamilton
The once-solid bonds between providers and patients are dissolving. The breakup has been in the works a long time, but it’s accelerating. Patients, restless and newly empowered after decades of being taken for granted, are looking for more convenience from their healthcare providers and are willing to look elsewhere to get it. Providers are left wondering what they can do to attract new patients and retain their existing ones.
Read More
on December 11, 2023 | By Gary Hamilton
Senior living communities play a pivotal role in offering care and support to the aging population. With older adults being one of the fastest-growing demographic groups in the country, an escalating demand exists for such services and care. In fact, it is estimated that the number of older adults transitioning to long-term care settings will increase 50% by the year 2030.
Read More
on March 17, 2023 | By Gary Hamilton
Improved health outcomes and increases in administrative efficiency can work hand-in-hand for healthcare organizations
Read More
on March 9, 2023 | By Gary Hamilton
We all know that today’s patients have expectations that are greatly influenced by industries outside of healthcare. They want instant access to their health information and online tools for scheduling appointments and messaging their provider because they can do similar tasks through retail and banking websites. If patient engagement tools don’t align with expectations, providers risk their patients looking elsewhere for care.
Read More
