Patient Engagement Blog

The Hidden Cost of Poor Patient Engagement in Healthcare

on December 11, 2024 | By The InteliChart Team

When you’re thinking about improving patient engagement, it’s easy to focus on the effect it will have on your practice alone. The benefits speak for themselves: If you do it well, you’ll get more business, retain more patients, and remain more profitable. On the other hand, if you don’t do it well and patients remain disengaged, they’re likely to find other providers for their healthcare needs—not to mention they might leave you negative reviews, which can damage your practice’s reputation and cause you to lose revenue in the process.

patient engagement and chronic condition management

Why Is Patient Engagement So Important in Chronic Disease Management?

on December 4, 2024 | By The InteliChart Team

Chronic diseases—such as heart disease, cancer, diabetes, obesity, and arthritis—affect 60% of adults in the United States, with 40% of this group managing two or more conditions simultaneously. These conditions significantly impact quality of life and account for nearly 90% of the $4.5 trillion spent annually on healthcare, according to the CDC.

receptionist checking insurance using Automated Insurance Verification

New Year, New Insurance? Why Automated Insurance Verification is Your Secret Weapon

on November 26, 2024 | By The InteliChart Team

The start of the year can be a perfect storm for healthcare practices. Flu season peaks, patient volumes surge, and high volumes of insurance coverage changes add complexity. With 1 in 5 Americans switching insurance each year, chances are some of your patients will have new plans come January. Staying ahead of these changes is crucial—and automated insurance eligibility verification can make all the difference.

7 Must-Have Patient Engagement Solutions

on November 21, 2024 | By The InteliChart Team

Patient engagement technology has become essential as healthcare increasingly shifts toward digital, patient-centered care. The global patient engagement solutions market is projected to grow at an impressive 17.7% annual rate, reaching $70.3 billion by 2030. This rapid adoption underscores how much practices and hospitals value tools that streamline engagement across the patient journey.

What is HITRUST Certification and Why It Matters?

on November 13, 2024 | By The InteliChart Team

Patient data is one of the most sensitive types of information healthcare organizations handle, and its protection is non-negotiable. From medical history to diagnoses, this data holds immense value—not just to providers but also to hackers. A data breach could lead to serious consequences, such as identity theft or insurance fraud, and could erode the trust patients place in their care teams.

6 Key Benefits of Automated Insurance Eligibility Verification

on November 7, 2024 | By The InteliChart Team

Insurance eligibility verification confirms a patient’s coverage before care, ensuring smooth operations and a positive experience for both patients and providers. When insurance isn’t active or doesn’t cover the scheduled service or booked provider, patients may be left responsible for the full bill. This often leads to payment delays or missed payments which can disrupt the practice’s revenue cycle and introduce further complications.

Why is Patient Engagement Important?

on October 31, 2024 | By The InteliChart Team

Patient engagement is important because it directly improves health outcomes while driving growth and sustainability for healthcare providers. Actively engaged patients are more likely to attend appointments, adhere to treatments, and communicate effectively with their providers, all of which contribute to better health and fewer complications. This proactive approach also reduces costs and the demand on healthcare resources, freeing providers to focus on delivering quality care.

low clean claim rate and how to fix them

4 Common Causes of Low Clean Claim Rates (and How to Fix Them)

on October 29, 2024 | By The InteliChart Team

With financial pressures rising across the healthcare industry, maximizing revenue through efficient claim processing has become essential. A key factor in this efficiency is a practice’s clean claim rate—the percentage of claims submitted to payers that are processed and paid without any errors or rejections on the first attempt. When claims are rejected, they add administrative burden, delay payments, and reduce margins, making it harder for practices to stay profitable.

The Benefits of Patient Engagement

on October 23, 2024 | By The InteliChart Team

Over the past decade, the term ‘patient engagement’ has shifted from just a buzzword to a fundamental pillar of effective care. This shift reflects a broader transformation in healthcare. The relationship between providers and patients is no longer one-sided. Patients are now active participants in their care, expecting more involvement and control over their healthcare experiences. With easy access to information and a more consumer-driven mindset, patients are researching treatment options, asking more questions, and even challenging their provider’s recommendations.

Strategies for Measuring Patient Engagement

on August 29, 2024 | By The InteliChart Team

It's easy for busy healthcare providers and staff to overestimate how well they're managing patient engagement. The face-to-face interactions they have with patients in the office can create an illusion that they’re engaged. However, while patients may be responsive during their appointments, their level of engagement can drop significantly once they leave.