Patient Engagement Blog

What is HITRUST Certification and Why It Matters?

on November 13, 2024 | By The InteliChart Team

Patient data is one of the most sensitive types of information healthcare organizations handle, and its protection is non-negotiable. From medical history to diagnoses, this data holds immense value—not just to providers but also to hackers. A data breach could lead to serious consequences, such as identity theft or insurance fraud, and could erode the trust patients place in their care teams.

6 Key Benefits of Automated Insurance Eligibility Verification

on November 7, 2024 | By The InteliChart Team

Insurance eligibility verification confirms a patient’s coverage before care, ensuring smooth operations and a positive experience for both patients and providers. When insurance isn’t active or doesn’t cover the scheduled service or booked provider, patients may be left responsible for the full bill. This often leads to payment delays or missed payments which can disrupt the practice’s revenue cycle and introduce further complications.

Why is Patient Engagement Important?

on October 31, 2024 | By The InteliChart Team

Patient engagement is important because it directly improves health outcomes while driving growth and sustainability for healthcare providers. Actively engaged patients are more likely to attend appointments, adhere to treatments, and communicate effectively with their providers, all of which contribute to better health and fewer complications. This proactive approach also reduces costs and the demand on healthcare resources, freeing providers to focus on delivering quality care.

low clean claim rate and how to fix them

4 Common Causes of Low Clean Claim Rates (and How to Fix Them)

on October 29, 2024 | By The InteliChart Team

With financial pressures rising across the healthcare industry, maximizing revenue through efficient claim processing has become essential. A key factor in this efficiency is a practice’s clean claim rate—the percentage of claims submitted to payers that are processed and paid without any errors or rejections on the first attempt. When claims are rejected, they add administrative burden, delay payments, and reduce margins, making it harder for practices to stay profitable.

The Benefits of Patient Engagement

on October 23, 2024 | By The InteliChart Team

Over the past decade, the term ‘patient engagement’ has shifted from just a buzzword to a fundamental pillar of effective care. This shift reflects a broader transformation in healthcare. The relationship between providers and patients is no longer one-sided. Patients are now active participants in their care, expecting more involvement and control over their healthcare experiences. With easy access to information and a more consumer-driven mindset, patients are researching treatment options, asking more questions, and even challenging their provider’s recommendations.

Strategies for Measuring Patient Engagement

on August 29, 2024 | By The InteliChart Team

It's easy for busy healthcare providers and staff to overestimate how well they're managing patient engagement. The face-to-face interactions they have with patients in the office can create an illusion that they’re engaged. However, while patients may be responsive during their appointments, their level of engagement can drop significantly once they leave.

What are the Characteristics of an Engaged Patient?

on August 21, 2024 | By The InteliChart Team

Patient engagement helps patients and their providers connect by promoting an active partnership and shared decision-making. The result is better health outcomes, reduced healthcare costs, and easier healthcare consumerism navigation.

Provider explaining healthcare results to the patient to overcome barriers to patient engagement.

Overcoming Common Barriers to Patient Engagement

on August 15, 2024 | By The InteliChart Team

Today, providers recognize the value and benefits of engaging with their patients. It leads to increased patient satisfaction and retention, improved health outcomes, greater profitability, and reduced workload. In fact, 62% of patients say that good communication and continuous engagement are the most important factors when choosing care.

Comparison Guide: InteliChart’s Patient Schedule vs. The Others

on July 26, 2024 | By The InteliChart Team

According to a recent study, 80% of patients prefer a physician who offers online scheduling. Although many health IT vendors claim their scheduling technology is self-service, patients often discover otherwise. Limited functionality and outdated integration methods hinder real-time scheduling and frequently lead to inconveniences and bottlenecks for all involved. Fortunately, InteliChart’s Patient Schedule offers exactly what it promises – a truly convenient self-scheduling experience that drives new patient acquisition and satisfaction, while automating appointment management for staff. Let’s explore what your patients and staff can expect with the InteliChart’s Patient Schedule versus other patient engagement vendors.

What is a Patient Engagement Platform?

on May 21, 2024 | By The InteliChart Team

A patient engagement platform is a software solution designed to empower patients to actively participate in their healthcare journey and enhance communication between patients and healthcare providers. These platforms can vary in functionality and scope, and offer solutions that simplify the healthcare experience such as online scheduling, 24/7 access to medical records, digital intake forms, two-way online communication with providers, easy access to educational resources, and other self-management tools.