2025 End-to-End Patient Engagement Solutions Report By Black Book Research

What this report measures: This year, Black Book revamped its scoring methodology to include direct patient feedback, reflecting the growing importance of patient adoption and satisfaction. As patient engagement becomes core to delivering value-based care, platforms must go beyond provider needs to deliver consumer-grade experiences. The overall score now measures how well a solution performs across both clinical and patient touchpoints—including usability, integration, and impact on care delivery.

Why we earned the top ranking: InteliChart’s platform stood out for its fully integrated suite of engagement tools that work together to create a seamless experience for both staff and patients. From intake to scheduling, outreach, and virtual care, every interaction is connected—reducing complexity and improving outcomes. Survey participants praised our deep functionality, ease of use, and ability to support real-time, scalable digital engagement.

What this score measures: This category evaluates how easy the platform is to use for both staff and patients. It looks at whether common tasks—like scheduling, messaging, or accessing records—are intuitive, especially for first-time users. A user-friendly design reduces frustration, shortens onboarding time, and drives more consistent engagement across the board.

Why we earned the top ranking: At InteliChart, ease of use has always been central to how we design our platform—for both patients and providers. We know true engagement only happens when everyone finds the technology simple, seamless, and worth using. Every solution on the Healthy Outcomes platform reflects that commitment, and our clients often tell us it’s the first patient engagement tech their staff actually enjoy using.

What this score measures: This score reflects how well a platform can be tailored to meet the unique needs of each healthcare organization. It considers branding options, workflow adaptability, and how easily features can be configured to support existing processes. Customization is key to making technology work with your team—not against it.

Why we earned the top ranking: InteliChart offers unmatched flexibility, giving providers full control over everything from patient-facing experiences to how data flows into the EHR. Healthcare isn’t one-size-fits-all—and neither is Healthy Outcomes. That’s why our clients say it’s the first technology that truly works for them.

What this score measures: This score evaluates how well a platform integrates with existing EHRs and other systems to support accurate, efficient workflows. It considers how data syncs between systems, how much manual work is required, and whether integration issues disrupt care delivery. Strong integration ensures a smoother experience for both staff and patients.

Why we earned the top ranking: InteliChart integrates with over 40 of the industry’s leading EHRs, enabling seamless data exchange with minimal effort from staff. Our solutions pass information back and forth in real time, reducing manual entry and maintaining clean, consistent patient records. That tight integration is a key reason clients trust Healthy Outcomes to streamline operations without adding complexity.

What this score measures: This category looks at how well a platform supports clear, timely communication between patients and providers. It evaluates the reliability of messaging, the variety of communication channels available, and whether conversations can be tracked and managed effectively. Strong communication tools help keep patients informed and connected throughout their care journey.

Why we earned the top ranking: Healthy Outcomes gives patients and providers multiple ways to stay connected—whether through the portal, secure texting, automated messages, or virtual visits. Every interaction is tracked and logged within the EHR, ensuring nothing falls through the cracks. Patients can connect in the way that’s most convenient for them, while providers stay engaged between visits without added burden. That flexibility and transparency are why our clients see stronger relationships and better outcomes.

What this score measures: This score reflects how well a platform empowers patients to take an active role in their health outside of the exam room. It considers whether patients feel more informed, more in control, and more supported in managing their care. Tools that offer personalized guidance, education, and reminders all contribute to stronger patient activation.
 
Why we earned the top ranking: At InteliChart, we believe patient activation happens in the everyday moments between visits—not just during appointments. Our platform helps providers deliver timely, personalized outreach and education that encourages patients to take meaningful steps in managing their health. With a seamless experience across every touchpoint, patients stay informed, engaged, and empowered to take action.

What this score measures: This score evaluates how readily healthcare staff incorporate the platform's engagement tools into their daily routines. It considers the percentage of staff using the system regularly, identifies any barriers to adoption, and examines the correlation between platform usage and workflow efficiency improvements. High staff adoption indicates that the platform is intuitive, relevant, and enhances operational effectiveness.

Why we earned the top ranking: Healthy Outcomes was built to make staff workflows simpler—not more complicated. From the start, we’ve prioritized intuitive design, minimal training requirements, and seamless integration with existing systems, which makes adoption natural and consistent across teams. That ease of use has led to faster onboarding, higher daily usage, and stronger long-term engagement from staff.

What this score measures: This score assesses how well a platform safeguards sensitive health information and complies with industry regulations. It looks at adherence to standards like HIPAA, as well as the presence of robust security protocols and third-party certifications. Strong performance here reflects a vendor’s commitment to protecting both patient privacy and organizational trust.

Why we earned the top ranking: Data security is foundational to everything we do at InteliChart. We’re fully HIPAA-compliant and hold both SOC 2 and HITRUST certifications—demonstrating that our policies, systems, and processes meet the industry’s most rigorous standards for data protection. Our clients trust that with Healthy Outcomes, patient data stays secure and compliance is never in question.

What this score measures: This score evaluates how well a platform can grow alongside a healthcare organization’s evolving needs. It considers whether the system can support increased patient volumes, new features, or added functionality without compromising performance. A scalable platform is key to long-term success in a rapidly changing healthcare landscape.

Why we earned the top ranking: Healthy Outcomes gives organizations the flexibility to start with one solution and expand over time—without adding new vendors or establishing new integrations. Every tool is designed to work seamlessly together, making growth simple and strategic. And because we continuously enhance our platform based on market needs and client feedback, it’s a solution that evolves right alongside your organization.

What this score measures: This score evaluates whether the platform supports continuous improvement through built-in tools for gathering and acting on feedback. It includes the ability to collect patient satisfaction data, as well as how responsive the vendor is to input from staff and administrators. Effective feedback mechanisms help ensure the platform evolves to meet real-world needs.

Why we earned the top ranking: Healthy Outcomes enables organizations to automatically capture patient feedback—ranging from satisfaction surveys to patient-reported outcomes that support better tracking of health and recovery. Just as importantly, we listen to our clients—offering 24/7 access to a support portal for enhancement requests and regular check-ins with a dedicated account manager. That ongoing partnership ensures the platform continues to evolve in ways that matter most to the people using it.

What this score measures: This score evaluates whether the platform delivers measurable value for its cost. It looks at operational efficiencies, revenue gains from better engagement, and whether the overall benefits justify the investment. A cost-effective platform supports both financial sustainability and improved patient care.

Why we earned the top ranking: With modular pricing, providers only pay for the functionality they need—whether it’s one solution or the full Healthy Outcomes suite. Our clients see meaningful ROI through streamlined workflows, fewer no-shows, and expedited payments. These gains translate to lower overhead, healthier patients, and stronger reimbursements.

What this score measures: This score reflects how well the platform reduces administrative burden and eliminates manual tasks that slow down care delivery. It looks at automation of core functions like scheduling and reminders, as well as reductions in errors and duplicative work. A high score means the technology is doing what it’s supposed to—making life easier for staff.

Why we earned the top ranking: Healthy Outcomes automates the tasks that typically eat up staff time—like scheduling, intake, reminders, and follow-ups—so teams can focus more on care and less on clicking. Because everything is integrated and synced with the EHR, there’s no need for double entry or workaround workflows. Our clients consistently report smoother operations, fewer errors, and happier staff as a result.

What this score measures: This score evaluates whether the platform is usable and effective for all patients—including those with disabilities, language barriers, or limited digital experience. It considers accessibility standards, communication alternatives, and patient-reported ease of use across diverse populations. A truly inclusive platform ensures no one is left behind in their care experience.

Why we earned the top ranking: Healthy Outcomes was built with inclusivity in mind—featuring a clean, intuitive layout that works for patients of all ages and tech comfort levels. Our tools support multiple languages and allow communication preferences to be set at the individual level, so every patient receives messages in the way that works best for them. It's a patient engagement experience designed for everyone, not just the digitally savvy.

What this score measures: This score assesses how well the platform delivers data-driven insights to guide engagement strategy. It looks at the availability of detailed reporting, the ability to track custom KPIs, and whether analytics lead to meaningful improvements. Strong analytics empower organizations to continuously optimize performance and outcomes.

Why we earned the top ranking: Every solution in the Healthy Outcomes platform includes built-in dashboards that make it easy to track engagement across the board. We help clients establish baseline KPIs at implementation and measure progress over time—making ROI visible, actionable, and ongoing. These insights allow providers to continuously refine their strategies and strengthen patient engagement.

What this score measures: This score reflects how well a platform keeps pace with emerging technologies and shifting healthcare priorities. It considers the vendor’s commitment to innovation, adaptability to industry trends, and readiness to evolve alongside client needs. Future-ready platforms help organizations stay competitive and resilient in a fast-changing environment.

Why we earned the top ranking: Innovation is baked into everything we do—from market-driven enhancements to features inspired by direct client feedback. Recent advancements like AI-powered efficiency tools, OCR technology, and enhanced eligibility verification reflect our commitment to staying ahead of what healthcare organizations need next. Healthy Outcomes evolves alongside the industry, giving our clients confidence that their technology will remain relevant and effective over time.