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Healthcare IT Insights

InteliChart Excels in KLAS First Look Spotlight Report 2024 

InteliChart achieves product excellence, integration capabilities, and customer success in healthcare technology.

InteliChart is proud to announce its outstanding performance in the recent KLAS First Look Spotlight Report, where our Patient Portal earned an overall customer satisfaction score of 86. This achievement sets us apart in the healthcare IT industry, outperforming multiple KLAS averages.

KLAS, known for its thorough evaluations of healthcare IT, assessed our Patient Portal in terms of key performance indicators, customer expectations, and functionality adoption. The report highlights how our Patient Portal outperforms EHR vendor options, emphasizing its seamless integration and ability to enhance patient experiences through clear communication.

Overall Patient Satisfaction Score

How our score compares

 

76.8​
KLAS average for patient portals

79.6
KLAS average for all rated software
​

57.7
NextGen's PXP portal score

Additional key highlights

  • Exceptional Score: InteliChart's Patient Portal achieved an overall score of 86, significantly surpassing industry benchmarks and validating our commitment to quality and innovation.

  • 100% Reliability: InteliChart received a perfect 100% score for keeping all promises, demonstrating our dedication to unparalleled reliability and trustworthiness.

  • Customer Loyalty: Our Patient Portal earned a remarkable 89% score for customer willingness to purchase again, underscoring significant client satisfaction and loyalty.

  • Executive Involvement: InteliChart received an A- grade for executive involvement, showcasing our commitment to leadership engagement and customer success.

  • Time to Outcomes: The survey revealed that 57% of users reported seeing immediate positive outcomes, with 86% witnessing those outcomes within the first six months..

Customer quotes as reported by KLAS

The two main reasons we went with InteliChart were the system's patient experience, which is important, and the fact that InteliChart was one of the very few vendors capable of integrating things with our PM and EHR; that is almost more important. Data integration with the other vendors' systems is the key strength of InteliChart's system. The UI is very user friendly.

Director, Dec. 2023

InteliChart has a very user-friendly platform for both providers and patients. The vendor is constantly building upon any enhancements that are provided. Everything comes over in real time, so we don’t have to generate a CCDA. Patients can book appointments in real time.

Director, Dec. 2023

InteliChart's system helps us bridge the gap between taking care of patients and allowing patients to have access to and some control over their care.

Manager, Jan. 2024

Why InteliChart Stands Out

  • Rapid Return on Investment: Clients experience rapid ROI, with immediate operational improvements reported by 57% of users post-implementation.

  • Value-Driven Approach: InteliChart’s policy against nickel-and-diming for features has been praised by 88% of clients, indicating our focus on delivering exceptional value.

  • Healthy Outcomes Platform: InteliChart's Patient Portal is part of the Healthy Outcomes platform, a comprehensive suite of patient engagement solutions including online scheduling, patient reminders, digital patient intake, virtual visits, and population health management.


Discover how InteliChart can transform your patient engagement strategies. Request a demo to learn more about our innovative solutions.

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About KLAS

KLAS is a research and insights firm on a global mission to improve healthcare delivery by amplifying the provider's voice. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software, services, and medical equipment to deliver timely reports, trends and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. Learn more at klasresearch.com.