The InteliChart Patient Portal enables your patients to submit appointment requests at their convenience anytime, day or night. When special forms are required, the patient is redirected to the specific form online. The portal also can be configured to direct the appointment requests to individuals or groups for follow-up.
Live Appointment Scheduling
This powerful feature lets your patients schedule their own appointments, freeing your staff to spend more time with office patients. Multi-physician practices can pre-determine which physicians are given this capability, and what types of appointments their patients are allowed to schedule. The portal automatically updates your practice management schedule as the appointments come in, requiring no staff intervention.
Patient Appointment Reminders, Medication Refill Alerts, and Recall Notifications
Your patients can now elect to receive these important communications from you through automated e-mails, text, and/or phone calls. Staff need not be involved, thus reducing workload and increasing efficiency, in addition to complying with Meaningful-Use requirements.
Visit and Discharge Summaries
To comply with Meaningful-Use requirements, physicians in both clinic and hospital settings must now provide their patients with encounter notes and discharge summaries. The InteliChart Patient Portal enables caregivers to automatically send secure electronic copies of these critical reports directly to their patients, and to organizations engaged in quality-reporting initiatives.
Lab Results to Patients
Delivering laboratory and diagnostic test results to patients has never been easier. Through the Portal, your patients will receive automated notices that their test results are ready to be viewed online. While there, they can submit questions and receive answers in a quick and easy manner. No more time-consuming phone calls, mailed letters, or mangled postcards.
Saving time and lowering costs are huge benefits to your practice. With the InteliChart Patient Portal, all of your paper forms can be made electronic. Patients can fill the out the forms online before arriving at your office, or on a tablet computer while waiting to see their doctor. The Portal automatically routes the forms to the appropriate individual or group for review and insertion into the practice’s EHR. Each electronic form is fully customizable. The Portal’s rules-based delivery engine enables you to pre-determine the movement of the forms by appointment type or patient status, as well as set up automated prompts directing patients to fill out specific forms.
Medication Refill Requests
Your patients can now request refills 24/7, without making a single phone call. The InteliChart Patient Portal automatically forwards their refill requests to the appropriate practice staff, streamlining your current workflows. When the medication is refilled, the patient receives an automated e-mail or text message (depending on their preference) informing them that their medication is ready to be picked up.
Statements and Bill Pay
Once they create their online accounts, your patients can request to have their paper statements replaced with electronic statements, saving your practice paper and mailing costs. Your patients can also make their payments electronically through the Portal. InteliChart automatically converts the payments into 835 batch files and puts them directly into your practice management system, eliminating the need for staff to manually key them in, producing more cost savings.
Through the Portal, your patients and practice staff can exchange messages 24/7 securely and efficiently. And it’s flexible! You can pre-determine who on your staff receives the messages and how they get delivered based on the patient’s identity and the type of message. This enables staff and physicians to respond to the patient queries when it best suits their schedules, which streamlines both front and back office workflows.
Personal Health Record
Meaningful Use Stage 2 objectives require that caregivers provide patients with online access to their updated medical records within four days of an office visit. The Personal Health Record (PHR) embedded in the InteliChart Patient Portal enables patients to both view and update their records in a timely manner. The PHR is constructed from your patients’ existing medical records. Thus, patients do not have to build them, making it more likely that your patients will access and use them.
Patient Data Imports to EHR
Keying patient data into practice EHRs is both time-consuming and potentially prone to errors. With the InteliChart Patient Portal, your patients can fill out demographics, family histories, and practice forms online. Once reviewed and approved by you or your staff, InteliChart automatically uploads the data directly into your practice’s EHR. No keying is required on your end, saving time, and streamlining workflows.
Continuity of Care Documents
The ability to generate and distribute continuity of care documents (CCDs) is another Meaningful Use requirement that can become quite burdensome on both individual and hospital-based medical practices. But with the InteliChart Patient Portal, that burden is removed, while simultaneously fulfilling the requirement.
Costs and Limitations Apply.
Patients and physicians are increasing adopting portable devices, such as iPhones, smartphones, and tablet computers, for their personal medical and practice-management needs. That’s why InteliChart provides and supports mobile apps that enable your younger and/or technically savvy patients to make appointments, view lab results, and securely communicate with their healthcare providers conveniently using mobile technology.