Archive of: July, 2013

  • The Results Are In: Does the Patient Know?

    by Gary Hamilton

    One of the most stressful things about being a patient is waiting for test results. The patient is in limbo, at the provider’s mercy as he or she waits for news. In many cases, providers tell patients that “no news is good news,” and not to worry if they don’t hear anything because that means everything is normal. But, even this approach leaves some room for concern due to lack of communication.

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  • Patient Portal by Design

    by Gary Hamilton

    For technology to work the way it’s intended, people have to be able to easily use it. Yet many healthcare solutions are difficult for end users to navigate. The reason? They weren’t designed with the end user in mind.

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  • A Cautionary Tale: The Case for Setting Up Your Patient Portal for A Rainy Day

    by Gary Hamilton

    In an age that is driven by instant gratification, consumers expect convenience and easy access to information in their personal lives. Consider how you bank: Do you use online banking to check balances, make deposits or balance statements? For most people, the answer is a resounding yes. Online banking provides convenience and 24/7 access, and people frequently set up their online banking account well before they need to make their first online transfer or pay their first electronic utility bill.

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  • What’s in it for me? The benefits of the patient portal to all types of providers

    by Gary Hamilton

    In a previous blog post, we talked about how patients could benefit from using a patient portal, which included discussing how such technology can empower patients to participate in their care. While having patients more actively involved is certainly beneficial to healthcare organizations, there are additional, more direct benefits that all types of providers can realize from this technology.

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