Archive of: June, 2013

  • Four Ways Patient Portals Enhance Patient Safety

    by Gary Hamilton

    When discussing ways to improve patient safety, the topic of medication is a formidable player in the conversation. An example of this is the difficulty providers often face when maintaining accurate patient medication lists, which is a critical component to safe prescribing. Even organizations with top-notch electronic health records (EHRs) can find a surprising number of inaccuracies on their medication lists due to simple data entry errors and the all-too-forgetful human memory.

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  • What’s in it for me? The patient’s perspective on using a portal

    by Gary Hamilton

    Patient portals offer a wide range of benefits to patients, including enhanced patient engagement convenient access to medical records and improved communication with providers. Below are a few real-world examples demonstrating the advantages of patient portals—from a patient’s perspective.

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  • Patient portals in behavioral healthcare: Enhancing patient–provider communication

    by Gary Hamilton

    Few things cause more concern than our health, which is why most patients contact their healthcare providers for guidance when conditions change or new symptoms emerge. They make an appointment, receive a care plan, and—hopefully—follow it until their conditions have improved.

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  • Transforming care management: Lessons learned from the banking & travel industries

    by Gary Hamilton

    How did you bank 20 years ago? Like most, you probably relied on teller transactions to deposit, withdraw, and transfer funds. Real human contact predominated, as people were only just beginning to use automated teller machines (ATMs). In the decade that followed, we saw a proliferation of technology as the financial industry introduced telephone banking and then online banking.

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