Archive of: 2013

  • Momagers: Managing the family’s health information with technology

    by Gary Hamilton

    Every household requires a decision maker who keeps track of the family’s healthcare by managing appointments, gathering information and monitoring conditions. It’s part of the challenging job of a parent—in addition to serving as schedule keeper, household manager, carpool driver and more. Throw in work, a sick child and an aging parent, and the job gets a lot harder.

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  • Flashback Friday: The Days of Paper Past

    by Gary Hamilton

    I was making a photocopy the other day and it got me thinking about how infrequently I use the copier, and how much less the healthcare world of today relies on paper in general. Let’s take a trip back in history for a minute. The year is 1972. Don McClean’s American Pie is a top Billboard hit. And on the healthcare front,

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  • Connecting the Dots: Closing the Referral Loop

    by Gary Hamilton

    Each year, about 22 million people are referred by their primary care physician to another doctor. And according to a 2012 study published in JAMA Internal Medicine, since 1999, the rate of physician referrals has nearly doubled.

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  • I Can’t Get No Satisfaction: Is this your patient’s song?

    by Gary Hamilton

    Did you ever think that the Rolling Stones hit song “Satisfaction” could apply to healthcare? As patients become more active healthcare consumers, they are demanding greater satisfaction from providers. If organizations can’t deliver, their patients may be whistling this tune all the way to their new provider’s office.

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  • Three Steps to Boost Patient and Provider Enthusiasm for a Patient Portal

    by Kasandra Saunders

    A patient portal can positively impact patient satisfaction, staff efficiency and even your organization’s ability to attest for meaningful use. Yet, if your patients and staff aren’t actually using the portal, you won’t see much—if any—return on investment.

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